Last updated August 2026. We have tried to write this the way we would explain it to you on the phone.
We ask for as little as we can. We do not sell anything about you to anybody. If you would like us to delete what we hold, we will, and we do not ask why.
Two others, and only for the job they do. OpenAI receives what you type into the chat window in order to reply to it. Our email provider carries the messages we send you. Neither is given anything for their own use. Our own servers are in Canada.
Booking requests are kept while we are arranging your call and for a year afterwards, so we can pick up where we left off if you come back to us. Email addresses are kept until you tell us to stop. Chat conversations are held for an hour and then cleared.
You can ask us what we hold about you, ask us to correct it, or ask us to delete it, and we will do it. There is no form to fill in and no fee. Canadian privacy law (PIPEDA, and Alberta's PIPA) gives you these rights and we would honour them anyway.
The quickest way to reach us is the contact form. Write "privacy request" in the notes box and a person will deal with it — it does not go to a robot.
This service is meant for adults. We do not knowingly collect anything from anyone under 18, and if we find that we have, we delete it.
We will change the date at the top and, if the change is a significant one, say so on the site. We will not quietly start doing something with your details that this page says we do not do.